Welcome to the Disney's Treasure Planet Print Studio CD-ROM.
This help file provides information to help you get the most from Disney's Treasure Planet Print Studio.
Before using Disney's Treasure Planet Print Studio under Windows 95/98 or above, you should read the following thoroughly:
A. Minimum requirements
B. Installing Disney's Treasure Planet Print Studio
C. Running Disney's Treasure Planet Print Studio
D. Uninstalling Disney's Treasure Planet Print Studio
E. Updating drivers
F. Printing
G. Troubleshooting
H. Frequently Asked Questions
For more detailed information about the operation of your PC and how to change its system parameters, please consult the documentation provided with your PC or contact its manufacturer. If you are not familiar with the Windows operating system, you should read its accompanying documentation in order to familiarise yourself with the use of windows, menus and the other aspects of the Windows OS.
You may also refer to the technical support section of this help file.
To run Disney's Treasure Planet Print Studio you need a PC with the following minimum requirements:
Windows 95/98 and above PC (or compatible) Windows XP
Internet Explorer 4.0,
Pentium 300 or above,
70 MB free space on hard disk,
64 MB RAM (128 MB recommended),
8x CD-ROM, Soundblaster compatible sound card,
800 x 600 screen resolution, keyboard and mouse.
B. INSTALLING DISNEY'S TREASURE PLANET PRINT STUDIO
Close all programs and applications before installing Disney's Treasure Planet Print Studio.
Deactivate any screen saver, utility or anti-virus program in order to ensure that these do not interfere with the installation process. When all applications are closed, place the Disney's Treasure Planet Print Studio CD-ROM in the CD-ROM drive.
If your CD-ROM drive is compatible with the AutoPlay function, a splash screen is automatically displayed when the CD-ROM is inserted. Follow the instructions displayed to install the program.
If the splash screen is not displayed, proceed as follows:
1. Click on Start in the taskbar and go to Settings / Control Panel to open the Control Panel window.
2. In the Control Panel window, double-click on Add/Remove Programs.
3. In the Install/Uninstall tab, click on Install to run the installation.
4. Follow the on-screen instructions to complete the installation.
C. RUNNING DISNEY'S TREASURE PLANET PRINT STUDIO
Make sure that Disney's Treasure Planet Print Studio has been correctly installed. Refer to the above ìInstallingî paragraph for the installation instructions.
Once you have ensured that the program is correctly installed, close any programs and screen saver and insert the CD-ROM.
If your CD-ROM drive is compatible with the AutoPlay function, a splash screen is automatically displayed when the CD-ROM is inserted. Click on play to start the game. If the AutoPlay splash screen does not appear, click on Start and go to Programs. In the Programs sub-menu, select Disney Interactive then click on the Treasure Planet Print Studio file. In the Treasure Planet Print Studio sub-menu click on Treasure Planet Print Studio.
Installing and starting up the CD-ROM under Microsoft XP:
You must have full access rights to enter all data variations into your computer system, start the work in the administratorís mode.
D. UNINSTALLING DISNEY'S TREASURE PLANET PRINT STUDIO
To uninstall the program, click on Start and go to Programs. In the Programs sub-menu, select Disney Interactive, then click on the Treasure Planet Print Studio file. In the Treasure Planet Print Studio sub-menu click on the Uninstall Treasure Planet Print Studio icon.
E. UPDATING DRIVERS
Installing the most recent drivers for your video card, sound card and CD-ROM drive is advantageous in several respects. It can improve system performance, offer new functionalities and eliminate any technical problems. If your PC blocks, if the picture is unstable or if the screen turns black, installing an up-to-date video driver may resolve the problem. An updated driver can also provide clearer and sharper sound reproduction. A new CD-ROM driver can offer improved functionalities while eliminating blockages and error messages.
Computer and component manufacturers continually update their drivers so that they can work with the most recent software and guarantee good performance levels. If you notice that your system is not using the most up-to-date driver, or that your current driver is over a year old, you should consider getting it updated.
If your video card, sound card and CD-ROM drive were supplied with your PC, contact the PC manufacturer to obtain the latest version of the driver. If you have bought any of these items separately, contact the item supplier to obtain the latest version of the corresponding driver. Driver updates are often available by means of telematic bulletin board services (BBS) or the Internet. To find out which services to contact, refer to the documentation that came with your equipment. Remember that some manufacturers may require payment for an update.
F. PRINTING
Recommended printer types:
Windows 95 compatible ink-jet or laser printer
G. TROUBLESHOOTING
There are several ways of making sure that that the program works properly on your computer.
1. Determine if any changes have been made to your system. Changing the configuration of the system is a frequent source of conflict between hardware and software. If an error occurs following a system configuration change (for example, adding new devices, updating drivers, installing another program), this may be the cause of the problem. Refer to the manufacturerís instructions to check that you have followed the correct installation procedure, and note any problems of incompatibility or modifications to the system that are indicated in the documentation.
2. Isolate the source of the problem. Errors that occur when a program is run are not necessarily caused by the program itself. These errors may be due to the operating system, a conflict of settings between devices, another program running in the background, or an obsolete driver that has not been updated to work with the systemís most recent components. Determine exactly where and when the problem occurs, and if this problem also occurs with other programs. Try also to determine which other activities are being carried out by the system when the problem occurs. Knowing the exact circumstances in which the problem arises often makes it easier to find the solution.
3. Determine if the error can be reproduced. Restart the program and try to reproduce the error. If the same error is reproduced at the same point, uninstall then reinstall the program, restart the system then run the program again. If the error occurs once more, try to find out if a similar error occurs with other programs. If this is so, the cause of the problem may lie in one of the systemís peripheral components. Refer to your equipment documentation or contact the manufacturer to find out if an updated driver or a system modification could resolve the problem.
4. Check that the CD is not dirty or scratched. The slightest mark may falsify its reading and lead to blockages or program errors. If you have already been able to run the program normally, it may well be that the problem is caused by a dirty or scratched CD. Clean the CD with a soft, dry cloth. Once cleaned, try again to run the program.
5. Check that your system is at least compliant with the minimum requirements for the program. If this is not the case, even if only one of the requirements is not met, the game will not work properly.
6. Check first that all external cables and connectors are properly connected and that the power supply, optional settings and controls, and all system components are correct. Refer to your equipment documentation or contact the manufacturer for further information.
7. Close any other programs and applications that may be open when installing or running the program. You should also deactivate any screen saver, utility or anti-virus program in order to ensure that the system has enough RAM available to run the program rapidly and properly. You should also deactivate any automatic power savers or other planned programs, such as an anti-virus application that analyses your hard disk every hour, or a power management utility that cuts off all accessory system functions during latency periods. If such a program or screen saver is activated during installation or as the program is being run, the latter may be interrupted or encounter other technical problems.
Troubleshooting tips under Microsoft Windows XP:
You must have full access rights to enter all data variations into your computer system, start the work in the administratorís mode or modify the pre-defined access rights.
H. FAQ
Q. How can I be sure of optimum performance when the program is run?
1. Check that Windows 95/98 (and above) manages the Virtual Memory. To check the settings of the Virtual Memory, click on Start and go to Settings / Control Panel. In the Control Panel window, double-click on the System icon to open the System Properties window. In the Performance tab, click on the Virtual Memory button to see the current settings.
2. Check that there are no configuration conflicts between the various system components. Click on Start and go to Settings / Control Panel. In the Control Panel window, double-click on the System icon and select the Device Manager tab to display a list of the system components. If a conflict exists between any of them, a warning icon appears beside the device concerned. Select the component and click on Properties to obtain more detailed information. If no conflict is signalled, make sure that Windows performance is optimum by clicking on the Performance tab and consulting the system evaluation. If conflicts are signalled or if your system is not configured for optimum performance, refer to your equipment documentation or contact your computer manufacturer.
3. Check that there is sufficient free space on the hard disk. In addition to the disk space required for the installation of the program and its auxiliary files, Windows and other programs require sufficient disk space for the virtual memory, temporary files and other system activities. Delete all files or programs that are not used and archive rarely-used files and programs on another hard disk or other medium. You should also delete temporary orphan files in order to free disk space and make sure that your system is working efficiently and correctly. In general, temporary orphan files are generated when the PC is turned off without properly closing down Windows.
Refer to your equipment documentation to find out how to make system modifications on your PC.
Q. How can I be sure of optimum performance from my video card for videos and animations?
If the Disney's Treasure Planet Print Studio animations are jerky, if the screen is blank or blocked, or if performance is below standard, make sure the CD is clean and that your system and its components are up-to-date and configured for optimum performance. If the problem persists, free memory space by closing all the other programs that you can see in the task bar (except Explorer and the System toolbar) and any other program that is likely to be activated when installing or running the program. Background programs such as an anti-virus, a screen-saver, power saving programs and the like may be activated during the installation or running of the program and block the system or mobilise necessary resources.
Refer to your equipment documentation to find out how to make system modifications on your PC.
Q. How can I be sure of optimum performance from my sound card?
1. Make sure first of all that you have the latest version of the driver for your sound card and that it is installed properly. Computer and card manufacturers continually update their sound card drivers so that they can work with the most recent software and guarantee good performance levels. If you have not recently updated your sound card driver, consider doing so in order for your system to be able to run all programs optimally.
2. Check that your sound card is correctly configured. Sound problems are often caused by DMA or IRQ setting conflicts. Many cards are supplied with a utility that allows you to adjust various settings and controls. Others need to be adjusted manually. Refer to your equipment documentation or contact your computer manufacturer to make sure that your sound card is correctly configured and that you have the appropriate driver installed.
If you are getting no sound, make sure that the headset or loudspeakers are correctly connected and that the volume is turned up. If the problems persist, check to see if you get the same problems when running other programs. If this is so, update your sound card driver or select another IRQ or DMA setting. Make only one modification at a time, so that you are able to isolate the source of the problem. After each modification, restart the program and try to reproduce the error. If the error persists, keep modifying the setting until the conflict is resolved. If the error cannot be rectified, restore your original settings and contact your equipment manufacturer.
Refer to your equipment documentation to find out how to make system modifications on your PC.
Q. How can I be sure of optimum performance from my CD-ROM drive?
1. Check that the CD is not dirty or scratched. After being used several times, the surface of the CD may be smudged with fingerprints, dust or other particles that can prevent the data it contains from being read. The slightest mark could lead to blockages or program errors. If you have already run the program successfully, it may be that a dirty or scratched surface is the source of the problem. Clean the CD with a soft, dry cloth and then try running the program again.
2. Make sure that you have the latest version of the driver for your CD-ROM drive and that the drive itself is properly installed. Computer and CD-ROM manufacturers continually update their drivers so that they can work with the most recent software and guarantee good performance levels. If you have not recently updated your CD-ROM driver, consider doing so in order for your system to be able to run all programs optimally.
3. Check that the CD-ROM drive is in the list of Device Manager components. If it is not in the list, the drive may use DOS drivers rather than those intended for Windows 95 or above. Contact your equipment manufacturer to find out if new drivers exist for this drive. Remember that some manufacturers may require payment for an update.
If the program crashes, or if you encounter other performance problems under Windows 95, change the Supplemental Cache Size settings or the Optimize Access Pattern For setting in the CD-ROM tab of File System Properties located in the Performance window of the System Properties dialogue box. Make only one modification at a time, so that you are able to isolate the source of the problem. After each modification, restart the program and try to reproduce the error. If the problem persists, keep modifying the setting until the conflict is resolved. If you cannot resolve the problem, restore the original settings and contact your equipment manufacturer.
Refer to your equipment documentation to find out how to make system modifications on your PC.
Q. Why doesnít the AutoPlay function work under Windows 95 or 98?
Some CD-ROM drives are not compatible with the Windows 95 or 98 AutoPlay function. Contact your CD-ROM drive manufacturer to find out if they can provide new drivers that offer access to this function.